About Samanaga
About Samanaga
Blog Article
Its power to streamline support workflows, enhance visibility throughout IT functions, and supply fantastic purchaser guidance have acquired the application amongst our key awards.
“Brokers can certainly observe tickets and communications about incidents,” he said. Junior directors will often be for the forefront to get immediate issues from people, so we considered this remark is expressing quite a bit with regards to the software package.
One more, who ever hopes to dig into piles of warranties? We don’t, so we like that Samanage delivers guarantee particulars mechanically when we need it.
This certificate is granted to products that offer Specially substantial amount of user expertise. We evaluated how easy it truly is to start out making use of Samanage And the way nicely-made its interface and functions are to facilitate the work process. After some time spent dealing with the application we identified their interface really effortless to comprehend.
The vendor gives supscription value quotation depending on the amount of agents (ticketing) and devices (asset management) your company has to ensure your pricing prepare matches your requirements. It’s also possible to incorporate rates for endless property and agents.
This award is offered only to top B2B products and solutions and displays The truth that Samanage provides the best probable amount of services. It highlights The seller’s comprehensive knowledge of the field they’re selling to plus the wants in their buyers.
The Dashboard delivers immediate insights on all IT-connected incidents throughout your company. Values are offered in graphs, metrics, and vital overall performance indicators (KPI) to help you administrators and executives get the big photo without scouring by means of facts piles.
We also discovered that many high-amount IT industry experts like Samanage’s asset monitoring characteristics. “It’s simple to deploy it via GPO,” admitted Harvey, a procedure analyst from a considerable company.
“The IT Service Desk is Main to any IT Experienced's occupation and it's more info something that they connect with everyday to provide their staff members.”
Issue Administration: Detect and assess the root causes of recurring incidents, enabling proactive challenge-fixing and preventing long run occurrences.
Even so, an intensive evaluation of the exceptional desires in addition to a deep dive into Samanage's abilities are very important to be certain a seamless in good shape.
Maybe the most common good comments about Samanage is its reliable shopper guidance. “We will Make contact with them via chat, electronic mail, cell phone… the options give us lots of versatility,” mentioned just one of many satisfied prospects.
An intuitive aspect that we pointed out is usually that rather than clicking a ‘Resolve’ button to shut a ticket–the typical in ticketing applications–you change the ticket status to ‘Take care of’. Additional cumbersome, we know, nevertheless it’s a precaution to ensure the ticket has long been double checked.
Samanage just isn't so well-liked and not using a cause. It scored extremely substantial inside our check of assist desk computer software expert services and our our overview crew was amazed With all the features and excellent of services provided by this Resource.
For anyone who is struggling to Get hold of your Economical Advisor and involve aid, be sure to send out an e mail to cslux@morganstanley.com